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Process
At Schamber, customer collaboration is at the heart of everything we do. Our 30 years of experience have taught us that a project's true success lies in client satisfaction. That's why we work as a team, ensuring your vision becomes a reality.
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Phase 1
Value Engineering
Schamber is a team player on any project, understanding that customer collaboration is essential.
Phase 1Step 1
Customer Interview & Project Discovery

Our customer and discovery phase begins with a meeting that includes the homeowner and contractor to understand their essential needs. We will look at the layout of the home to find out what is already included and where additional technologies may be needed and or desired. We will discuss a wish list of specific items including entertainment, comfort, lighting, and more!

Initial Meeting with Builder and homeowner. Develop the following materials in preparation for proposal creation:
  • Design outline
  • Budget
  • Construction timeline
  • Follow up on any outstanding items
  • Establish a date & time for second meeting for delivery and review of project proposal.
Phase 1Step 2
Budget & Design
This is the phase that we go back to the drawing board to discuss what we feel will best fulfill the needs of the client and the project. Considerations are always made to budget, design limitations and opportunities. At this time, we may want to meet with the contractor and home interior designer to discuss homeowner’s desires and discuss how to incorporate these into the home and its overall design. At this time also begin selecting an automation package that best fits your home’s needs.
Proposal Delivery:
  • Discuss Definition of design
  • Material & Manufacturers explanations
  • Products communicating together
  • Simplicity of operation
  • Value engineering - Product explanation and specifications
  • Pricing and terms
  • Acceptance or repair
  • Necessary proposal changes
  • Proposal acceptance - Does not mean the proposal has been accepted only; no changes need to be made
Phase 1Step 3
Contract Creation & Acceptance
In this phase the formal project contract is created and submitted for approval. Below is a list of general items that are included in the contract formation process. Upon acceptance of contract the formal design process begins. A good timeline for design creation is allowing 1 day per 20k of total contract cost (e.g. 500k contract = 25 days).
  • Create contract
  • Terms of service
  • Terms of payment and payment schedule
  • Terms of process
  • Installation schedule
  • Terms of design materials
  • Diagrams, Permits & Sub-contractor
  • Contract Acceptance & Signature
  • Design drawings & installation preparation
  • Design material delivery
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Phase 2
Sophisticated Project Management
For 30 years we have honed our project management process to deliver consistent results.
Phase 2Step 1
Project Management Assignments, Scheduling, Purchasing & Manpower

This phase is earmarked by assignment of the custom install manager. They are responsible for the oversight and management of the entire custom install project. They will perform the tasks listed below, including project kick-off, customer and contractor expectations and communication to make sure the project is always on-task, on-schedule and on-budget.

  • Initiate Custom Installation Meeting
  • Assign Custom Install Manager
  • Develop Construction/Install Schedule
  • Discuss Manpower and process management
  • Establish formal contacts & contact info with contractor
  • Initiate Materials Purchasing
  • Establish Materials Delivery and Install timeline
  • Schedule Design Engineer if Applicable
  • Sales Agent
  • Maintains project design vision and customer expectations. Communicates with the homeowner for any changes.
Phase 2Step 2
Construction Process

FRAMING STAGE: During this phase, there are multiple walkthroughs and benchmarks for inspection that may or may not include the customer. If necessary, our custom install manager will walk the property at the framing stage with the necessary people involved to verify locations such as Speaker placement, TV locations, Lighting, comfort, home security, window treatments, etc.

After we have wired per plans, walk the home with the contractor and homeowner to verify locations and discuss any changes wanting to be made before insulation and drywall.

TRIM STAGE: During trim installation, we meet with the homeowner and home designer at the property to discuss and select white glove installation items. This includes TV specifications, window shade fabric and sizing, have internet and live TV services installed by ISP, start setting expectation for final installation to be completed preferably before homeowners move in, sign off on home alarm contracts if applicable.
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Phase 3
Dedicated Customer Service Team
We realized a long time ago that the project only ends when the customer is satisfied.
Phase 3Step 1
Project Wrap Up & Client System Training

After homeowners have moved in, we set up an appointment with homeowners to walk through the final home installation. Answer any questions about the actual installation. Teach the family how to use the entire system including lighting, security, TVs, music, thermostats, window shades, door locks, home alarm system, cameras, and anything else that has been integrated with home control system. We design and demonstrate 5 standard “scenes” that have been created to start (good morning, welcome, goodbye, goodnight, entertain), we demonstrate these and encourage the family to think up new scenes to be able to create on the next and final visit.

  • Project Wrap Up
  • Final Project inspection with
  • Sales agent
  • Custom install manager
  • Homeowner
  • Construction super
  • Schedule homeowner training
Phase 3Step 2
Customer Follow-Up and Customer Satisfaction Survey
At 30-60 days after the first walkthrough of the home and after move-in, we walk with homeowners again to answer any questions they may have or to go over the home’s functionalities one more time. We generally assist them in creating new scenes that the family has thought up and offer quarterly, bi-annual, or annual maintenance service packages for their home technology system.